Senior Critical Account ACE Engineer (Onsite)

Hewlett Packard Enterprise; Texas; On-site; USD 124,000 - 285,000; Full time

Benefits offered by this job

Health & wellbeing programs

Professional development

Inclusive culture

Job summary

Hewlett Packard Enterprise seeks a senior Critical Account ACE Engineer to serve as a primary technical resource for major customers in a mostly onsite role. You will diagnose complex network designs, security deployments, and WAN/DC solutions while collaborating with engineering escalation teams to resolve issues.

The role demands a strong engineering background with 10–15+ years of experience and excellent communication across stakeholders, including executives, with travel up to 40%.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically, 10-15+ years’ experience.
• Strong knowledge of enterprise networking protocols and security.

Responsibilities

• Act as senior technical resource for Critical Account Program customers onsite or remote.
• Identify sub-optimal designs and misconfigurations and consult on corrective plans.
• Collaborate with engineering escalations teams to troubleshoot issues and defects.
• Build trusted relationships across customer and internal teams.

Skills

Enterprise networking

802.11 wireless

Security solutions

WAN/Data Center design

Troubleshooting with customers

Communication with executive levels

Education

Bachelor's degree in Engineering or CS

Job description

Hewlett Packard Enterprise seeks a senior Critical Account ACE Engineer to serve as a primary technical resource for major customers in a mostly onsite role. You will diagnose complex network designs, security deployments, and WAN/DC solutions while collaborating with engineering escalation teams to resolve issues.

The role demands a strong engineering background with 10–15+ years of experience and excellent communication across stakeholders, including executives, with travel up to 40%.