Critical Account ACE Engineer

Hewlett Packard Enterprise; Frisco (TX); On-site; USD 124,000 - 285,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Critical Account ACE Engineer to join our onsite team in Texas. You will serve as the senior technical resource for our Critical Account Program customers, diagnosing sub-optimal designs, and guiding remediation with engineering escalations and customer collaboration.

Travel up to 40% is expected; you must hold a Bachelor’s degree in Engineering or CS and typically 10–15+ years of experience.

Qualifications

• Bachelor’s degree in Engineering or Computer Science or equivalent experience.
• Typically, 10–15+ years of experience.

Responsibilities

• Working with Critical Account Program customers as the senior technical resource.
• Identifying sub-optimal designs and advising plans to correct.
• Collaborating with engineering escalations teams and customers to identify and troubleshoot issues.
• Build strong customer relationships and become a trusted advisor.
• Collaborate across the wider internal organization to accelerate outcomes and build trust.
• Be highly collaborative with teammates and other teams to improve outcomes and knowledge.
• Travel up to 40% as needed, varying with releases and hardware cycles.
• Position can be anywhere in the US near a major airport.

Skills

802.11 wireless

Security solutions

Network design

Troubleshooting

Communication skills

English proficiency

Education

Bachelor’s degree in Engineering or CS

Job description

Job Description

Critical Account ACE Engineer

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives on finding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Responsibilities

• Working with our Critical Account Program customers acting as the senior technical resource
• Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct.
• Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects
• Build strong customer relationships and become a trusted advisor.
• Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust.
• You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the same. More communication usually provides better outcomes and increases engineering talent’s, experience and knowledge levels.
• Requires some travel that should not exceed 40%. Travel varies based on time of year, software release cycles and new hardware releases.
• This position can be anywhere in the US. Exact location is not important as long as you are close to a major airport.

Education and Experience Required

• Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically, 10-15+ years’ experience.

Knowledge and Skills

• A deep understanding of one or more of the following areas of enterprise networking
  • 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax.
  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise.
  • Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN.
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies.
• Using, evaluating, and developing appropriate engineering design tools and software packages.
• Excellent analytical and problem-solving skills.
• Conducting reviews of customer configurations and quickly identifying issues.
• Strong history of troubleshooting with customers in your current or past roles.
• Vendor and/or Industry certifications are a plus but not required.
• Must have demonstrated the ability to pick up additional skillsets outside of comfort zone
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level.
• Must be willing to work as part of larger team as needed
• We are a fast-growing organization so flexibility, adaptability and a positive attitude are a must.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Engineering

Job Level

TCP_05

“The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 123,500 - 285,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered.”

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.