Senior Critical Account ACE Engineer — Onsite

Hewlett Packard Enterprise Company; Houston (TX); On-site; USD 124,000 - 285,000; Full time

Benefits offered by this job

Health & Wellbeing benefits

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise seeks a Critical Account ACE Engineer to serve as the senior technical resource for our key program customers. This onsite role requires deep expertise in enterprise networking, wireless design, and security solutions, with regular collaboration across engineering and customer teams.

You will troubleshoot complex configurations, advise on corrective actions, and build trusted advisor relationships.

Qualifications

• Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.
• Typically, 10-15+ years' experience.

Responsibilities

• Working with Critical Account Program customers as the senior technical resource.
• Identifying sub-optimal designs or misconfigurations and advising on corrective plans.
• Collaborating with engineering escalation teams and customers while remote or onsite to troubleshoot issues.
• Build strong customer relationships and become a trusted advisor.
• Foster relationships across the wider internal organization to accelerate outcomes.
• Be highly collaborative with teammates and share knowledge to raise team capability.
• Travel may reach up to 40% and varies with release cycles and hardware timelines.

Skills

Enterprise networking

802.11 wireless

Security solutions

WAN/Data Center Design

Troubleshooting with customers

Communication skills

Team collaboration

Education

Bachelor's degree in Engineering or Computer Science

Job description

Hewlett Packard Enterprise seeks a Critical Account ACE Engineer to serve as the senior technical resource for our key program customers. This onsite role requires deep expertise in enterprise networking, wireless design, and security solutions, with regular collaboration across engineering and customer teams.

You will troubleshoot complex configurations, advise on corrective actions, and build trusted advisor relationships.