Senior Credit & Collections Leader

Quad; Sussex (WI); On-site; USD 120,000 - 180,000; Full time

Job summary

Quad is seeking a Senior Manager of Credit and Collections to lead the U.S. credit and collections function, managing a portfolio of significant customer accounts and guiding the team toward optimized cash flow and reduced bad debt.

You will work closely with Sales, Finance, Billing, Operations, and Legal to enforce credit policies and drive profitable growth. The role combines hands-on account management with department leadership, focusing on credit underwriting, collections strategy, and

Qualifications

• BS degree in Accounting/Finance or business field preferred.
• 10–15 years of progressive B2B credit risk responsibility.
• Minimum of 5 years of supervisory experience.
• NACM - CBA, CBF or CCE certifications are preferred but not required.

Responsibilities

• Provide strategic and operational leadership for the Credit and Collections department, overseeing AR, credit exposure, collections performance, and customer relationships.
• Set departmental objectives, performance standards, and priorities aligned with financial goals.
• Directly manage a portfolio of significant customer accounts with credit risk evaluation and collection activities.
• Develop strategies to improve collections, reduce delinquencies, minimize bad debt, and optimize working capital.
• Monitor accounts receivable performance and lead a team of analysts and collections staff.
• Coordinate with Sales, Finance, Billing, Operations, and Legal to resolve customer issues and manage financial risk.
• Lead hiring, training, and development to ensure departmental objectives are achieved.
• Participate in contract negotiations for extended payment terms and exceptions to policies.
• Direct strategies for distressed customers, including bankruptcy and other elevated risk situations.

Skills

Analytical thinking

Organizational skills

Problem-solving

Negotiation skills

Leadership

Communication skills

Adaptability

Financial analysis

Cash flow analysis

Credit risk assessment

MS Office proficiency

Education

BS in Accounting/Finance or business field

Tools

MS Office

Job description

Quad is seeking a Senior Manager of Credit and Collections to lead the U.S. credit and collections function, managing a portfolio of significant customer accounts and guiding the team toward optimized cash flow and reduced bad debt.

You will work closely with Sales, Finance, Billing, Operations, and Legal to enforce credit policies and drive profitable growth. The role combines hands-on account management with department leadership, focusing on credit underwriting, collections strategy, and