Regional Team Lead, Credit and Collections

Confidential; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

Confidential, a regional leader in credit and collections, seeks a Regional Team Lead to oversee a multi‑state team in New York. You will drive credit decisions, manage aging and disputes, and partner with Sales to optimize cash flow and minimize bad debt.

The role requires strong leadership, regulatory knowledge, and advanced Excel/ERP skills to analyze trends and implement improvements in a fast-paced environment.

Qualifications

• Leadership experience in regional credit and collections environments.
• Strong knowledge of credit policies, collections practices and regulations.
• Ability to read and interpret financial statements and credit reports.
• Proficient Excel and ERP system usage.
• Excellent problem-solving and analytical skills.

Responsibilities

• Lead, supervise and mentor a regional credit and collections team.
• Monitor aging reports and prioritize collections on past-due accounts.
• Drive collection efforts on delinquent accounts and disputes.
• Manage escalation for challenging accounts requiring intervention.
• Support negotiated payment plans and settlements as needed.
• Assign workloads to optimize team performance.
• Ensure compliance with policies and regulations.
• Analyze delinquency trends and recommend actions.
• Review weekly reporting and provide feedback to the team.
• Collaborate with Sales on credit decisions and strategies.
• Support month-end and year-end AR activities.
• Assist with training and onboarding of team members.
• Participate in process improvements for efficiency.

Skills

Team leadership

Credit & collections knowledge

Analytical thinking

Communication skills

Relationship management

Prioritization

Decision making

Deadline management

Process improvement

Education

Bachelor’s degree in accounting or related field

Tools

Microsoft Excel

ERP systems

Job description

The Regional Team Lead, Credit & Collections is responsible for overseeing credit and collections activities within an assigned region to support optimizing cash flow, minimizing bad debt exposure, ensuring timely collection of outstanding receivables and maintaining strong customer, sales and staff relationships. This role connects closely with Sales, Customer Service, Finance and senior leadership to support revenue growth while maintaining prudent credit management practices.

Responsibilities

• Lead, supervise, mentor and manage a regional credit and collections team.
• Monitor the team’s aging reports and key reporting for areas of high-risk and prioritize collection efforts on past-due accounts.
• Lead collection efforts on past due accounts and resolve payment disputes.
• Manage escalation process of delinquent accounts by serving as a point for challenging accounts that require management intervention.
• Provide support and utilization of negotiated payment plans and settlements as needed.
• Allocate work assignments to support the team’s overall success.
• Ensure compliance with company credit policies, collection procedures, and applicable regulations.
• Analyze trends in delinquency, write-offs, and customer payment behavior and recommend corrective actions.
• Review weekly reporting and provide feedback to the team on accounts as needed.
• Partner with Sales leadership regarding customer credit decisions and collection strategies.
• Support month-end and year-end activities related to accounts receivable and bad debt reserves.
• Assist with training, onboarding, and day-to-day guidance of Credit & Collections team members within the region.
• Participate in process improvement initiatives to enhance collection effectiveness and operational efficiency.
• Assist with special projects and other job-related duties as required.

Qualifications

• Bachelor’s degree in accounting, Business and analysis or a related field preferred.
• 5 to 10 years of progressive experience in credit, collections, accounts receivable, or related financial operations.
• Experience analyzing financial information and assessing customer credit risk.
• Must possess proficient excel skills.
• Strong knowledge of credit and collections principles, practices, and regulations.
• Ability to interpret financial statements and customer credit reports.
• Proficiency with ERP systems, accounts receivable platforms, and Microsoft Excel.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and relationship management skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Ability to meet deadlines, prioritize and manage workload.