Senior Credit & Collections Leader

Door Controls USA; Ben Wheeler (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Critical Illness

Supplemental Life Insurance

Short Term Disability

Long Term Disability

401K + Company Match

Legal Shield

Job summary

Door Controls USA is seeking a Credit Manager to lead collections, credit reviews, and the cash-application process across a nationwide customer base. The role demands strategic oversight of credit terms, risk, and policy execution with a focus on timely collections and accurate reporting.

You will collaborate with Sales, Finance, and Operations to optimize cash flow while maintaining customer satisfaction and policy compliance in a dynamic manufacturing environment.

Qualifications

• Bachelor’s degree in accounting, finance, or business required.
• Experience in distribution/manufacturing credit leadership preferred.
• Knowledge of credit policy, collections, and cash application processes.

Responsibilities

• Set clear expectations for collections, credit administration, accounts receivable, and cash application; assign ownership and hold team members accountable for timely, accurate, and professional execution.
• Ensure the right people are in the right seats and address performance or process issues promptly, consistently, and in accordance with company policy.
• Build team capability through hiring, coaching, feedback, training, cross-training, and meaningful development opportunities.
• Own the customer credit lifecycle, including credit reviews, credit limits, payment terms, account holds, releases, exceptions, and periodic reassessment of credit exposure.
• Lead collection activity using consistent contact schedules, documented commitments, appropriate escalation, and clear telephone, email, and occasional in-person communication.
• Own the entire accounts receivable and cash application process, supporting accurate customer balances, timely posting, prompt resolution of unapplied cash and deductions, and reliable reporting.
• Manage and maintain the Credit Policy, collection and cash application SOP’s including setting the expectation and cadence of customer collection and on-hold communications.
• Maintain actionable scorecards and participate in L10 meetings; complete To Dos, own Rocks, and identify problems to solve.
• Partner with Sales, Customer Service, Finance, and Operations to resolve disputes, enforce terms, and balance service with credit risk management.
• Use aging, payment behavior, disputes, credit exposure, and collection results to identify risk and improve processes.
• Apply core values in communications and ensure compliance with policy and legal requirements.

Skills

Credit leadership

Accounts receivable management

Credit risk assessment

Communication

Process improvement

Education

Bachelor’s degree in accounting, finance, business

Tools

Microsoft Excel

Power BI

Microsoft Dynamics 365

Microsoft Business Central

Job description

Door Controls USA is seeking a Credit Manager to lead collections, credit reviews, and the cash-application process across a nationwide customer base. The role demands strategic oversight of credit terms, risk, and policy execution with a focus on timely collections and accurate reporting.

You will collaborate with Sales, Finance, and Operations to optimize cash flow while maintaining customer satisfaction and policy compliance in a dynamic manufacturing environment.