Credit and Collections Manager

24 Seven Talent; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

24 Seven Talent is seeking an experienced Credit & Collections Manager in the Los Angeles area to oversee risk management, AR, and collections operations. You will improve cash flow, minimize past-due balances, and maintain strong customer relationships while leading a team and refining credit policies.

The role requires a hands-on approach to resolving disputes, optimizing processes, and delivering actionable reporting on DSO and aging trends for leadership.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• 5+ years of experience in credit, collections, accounts receivable, or credit risk management.
• Previous experience managing or leading a credit and collections team.
• Strong understanding of credit analysis, credit policies, collections strategies, and accounts receivable processes.
• Experience managing customer credit limits, evaluating credit risk, and resolving complex account disputes.
• Proficiency with ERP and accounting systems, as well as Microsoft Excel and financial reporting tools.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to balance effective collections practices with positive customer relationships.
• Demonstrated ability to improve processes, manage competing priorities, and meet collection targets.

Responsibilities

• Oversee credit risk management, credit policies, and risk evaluation.
• Manage accounts receivable aging, collections strategies, and disputes.
• Monitor cash flow, forecast receipts, and report DSO and aging trends.
• Lead and mentor credit and collections staff.
• Collaborate with Sales, Finance, Accounting, and Customer Service to improve payment cycles.

Skills

Credit risk management

Accounts receivable & collections

Cash flow reporting

Customer account management

Team leadership

Cross-functional collaboration

Credit policy & compliance

Process improvement

Performance management

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

ERP systems

Microsoft Excel

Financial reporting tools

Job description

Our client is seeking an experienced Credit & Collections Manager to oversee credit risk management, accounts receivable, and collections operations. This individual will be responsible for improving cash flow, minimizing past-due balances, establishing effective credit policies, and maintaining strong customer relationships. The ideal candidate combines strong analytical skills with a hands-on approach to managing collections, resolving account discrepancies, and leading process improvements.

Key Responsibilities

• Credit Risk Management: Establish and maintain credit policies, evaluate customer creditworthiness, set credit limits, and monitor accounts for potential risk.
• Accounts Receivable & Collections: Oversee accounts receivable aging, collection strategies, payment follow-ups, and the resolution of outstanding balances.
• Cash Flow & Reporting: Monitor collection performance, forecast cash receipts, analyze delinquent accounts, and report on key metrics, including Days Sales Outstanding (DSO) and aging trends.
• Customer Account Management: Build and maintain relationships with customers while resolving billing disputes, payment discrepancies, and account escalations.
• Team Leadership: Manage, mentor, and develop credit and collections staff while establishing performance expectations and ensuring operational efficiency.
• Cross-Functional Collaboration: Partner with Sales, Finance, Accounting, Customer Service, and other internal teams to resolve issues and improve payment cycles.
• Credit Policy & Compliance: Develop, implement, and refine credit and collections policies, procedures, and internal controls.
• Process Improvement: Identify opportunities to streamline workflows, improve collection effectiveness, enhance reporting, and leverage technology or automation.
• Performance Management: Track key performance indicators, prepare regular reports for leadership, and recommend strategies to reduce delinquency and improve cash flow.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
• 5+ years of experience in credit, collections, accounts receivable, or credit risk management.
• Previous experience managing or leading a credit and collections team.
• Strong understanding of credit analysis, credit policies, collections strategies, and accounts receivable processes.
• Experience managing customer credit limits, evaluating credit risk, and resolving complex account disputes.
• Proficiency with ERP and accounting systems, as well as Microsoft Excel and financial reporting tools.
• Strong analytical, organizational, problem-solving, and communication skills.
• Ability to balance effective collections practices with positive customer relationships.
• Demonstrated ability to improve processes, manage competing priorities, and meet collection targets.

Preferred Qualifications

• Experience working in a fast-paced, multi-channel, wholesale, retail, distribution, or consumer products environment.
• Familiarity with ERP systems such as NetSuite, SAP, Oracle, or Microsoft Dynamics.
• Experience developing credit policies, implementing process improvements, and establishing performance metrics.
• Knowledge of credit reporting, commercial credit analysis, and applicable collections regulations.