Hybrid Strategic Credit & Collections Leader

Sonova USA, Inc.; Aurora (IL); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Medical, dental and vision

401k with company match

Company paid life/AD&D

Disability coverage

Hearing aid discount

Paid time off and holidays

Job summary

Sonova USA, Inc. in Aurora, IL seeks a seasoned Senior Manager, Credit & Collections to lead credit risk management, accounts receivable, and collections, protecting cash flow and reducing bad debt while enabling profitable growth.

The role collaborates with Sales, Finance and other teams, building a high-performing group, developing policy, and driving automation to improve efficiency and the customer experience. Hybrid work model offered.

Qualifications

• 10+ years of commercial credit and collections experience including 5+ years of people leadership.
• Strong knowledge of credit analysis, accounts receivable, collections practices, customer risk assessment, and financial statement analysis.
• Proven experience developing credit policies, collection strategies, controls, KPIs, and process improvements.
• Strong leadership skills with coaching, performance management, change management and accountability.
• Excellent communication, negotiation, conflict resolution, and stakeholder management skills.
• Strong analytical and decision-making abilities with handling confidential information.
• Advanced proficiency with Excel and Microsoft Office.
• Experience with SAP, GetPaid, and Power BI is required.
• Experience driving automation and tech-enabled improvements in credit and collections is preferred.

Responsibilities

• Lead end-to-end credit and collections functions, including approvals, reviews and strategy.
• Develop and improve credit policies, controls, and operating guidelines to reduce risk.
• Drive process improvement, simplification, and automation for efficiency and customer experience.
• Lead and develop the credit and collections team with clear priorities and accountability.
• Manage external service partners, KPIs, contracts, and strategy.
• Evaluate creditworthiness and monitor portfolio risk using financial data.
• Develop collection strategies to improve cash flow and reduce write-offs.
• Partner with Sales, Marketing, Finance to resolve disputes and payment issues.
• Prepare reports on AR performance, aging, risk, and KPIs.
• Support month-end close, reserve analysis, audits and internal controls.

Skills

Credit analysis

Accounts receivable

Collections strategies

Customer risk assessment

Financial statement analysis

Leadership/people management

Communication

Negotiation

Stakeholder management

Analytical thinking

Decision making

Education

Bachelor's degree or equivalent experience

Master's degree or MBA preferred

Tools

SAP

GetPaid

Power BI

Microsoft Excel

Microsoft Office

Job description

Sonova USA, Inc. in Aurora, IL seeks a seasoned Senior Manager, Credit & Collections to lead credit risk management, accounts receivable, and collections, protecting cash flow and reducing bad debt while enabling profitable growth.

The role collaborates with Sales, Finance and other teams, building a high-performing group, developing policy, and driving automation to improve efficiency and the customer experience. Hybrid work model offered.