Senior Client Service Leader - Commercial Banking

JPMorganChase; Tempe (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorganChase in Tempe, AZ seeks a Client Service Senior Manager for the Commercial Bank to lead a portfolio of moderate to complex client relationships, directing a team of client service managers and driving transformation. You will own strategy, manage internal and external partners, and advocate for digital self-service adoption.

In this senior role, you’ll coach top talent, deliver quantifiable reporting, and shape service excellence while aligning with corporate objectives and regulatory

Qualifications

• Comprehensive knowledge of Treasury Services and/or Custom Card products.
• Data Analytics & Change Management experience – including presenting findings.
• Ability to influence others without direct supervision.
• Ability to provide quantifiable management reporting & present findings.
• Project Management & Execution.

Responsibilities

• Anticipate and manage work volumes, adhering to policies and deadlines.
• Collaborate with stakeholders to resolve client issues / escalations.
• Analyze and interpret client data to identify trends and develop strategy.
• Drive change initiatives, business strategy and technology enhancements.
• Manage in dynamic, high-pressure environments and contribute to resiliency planning.
• Attract, develop and retain top talent; coach and engage to drive performance.
• Evaluate team and individual performance to achieve objectives; foster inclusion.
• Build a culture of trust, transparency and integrity.
• Identify opportunities for digital tools to offer self-service solutions.
• Solicit feedback on product and service offerings to adapt to changing landscape.
• Ensure teams consult with clients using regular relationship reviews and educate on self-service tools.

Skills

Treasury Services

Data Analytics

Change Management

Influence others

Management reporting

Project Management

Verbal & written communication

Strategic thinking

Team building

Client facing experience

Coaching and feedback

Education

Bachelor's degree in Finance/Business administration

Tools

Google G Suite

Microsoft Office

Job description

JPMorganChase in Tempe, AZ seeks a Client Service Senior Manager for the Commercial Bank to lead a portfolio of moderate to complex client relationships, directing a team of client service managers and driving transformation. You will own strategy, manage internal and external partners, and advocate for digital self-service adoption.

In this senior role, you’ll coach top talent, deliver quantifiable reporting, and shape service excellence while aligning with corporate objectives and regulatory