Senior Content Designer - UX Strategy & Taxonomy

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking a Content Design Senior Associate in Digital Channels who will shape customer experiences through thoughtful content and contribute to customer confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, collaborating with cross-functional teams to ensure narrative consistency across platforms.

The role requires 3+ years in content design for digital products, experience with content

Qualifications

• 3+ years of experience in content design for digital products.
• Experience creating content architectures and storytelling.
• Applied accessibility guidelines and inclusive design.
• Experience with iterative design and user feedback.

Responsibilities

• Develop and implement content strategies for products and features, aligning with UX principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, using user feedback for improvement
• Adopt brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Skills

Content design

Editing/Writing

Accessibility guidelines

Inclusive design

Iterative design

Content platforms literacy

Adaptive learner

Job description

Testing Site - JPMC is seeking a Content Design Senior Associate in Digital Channels who will shape customer experiences through thoughtful content and contribute to customer confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, collaborating with cross-functional teams to ensure narrative consistency across platforms.

The role requires 3+ years in content design for digital products, experience with content