Senior Content Designer, Payments & Wallet UX

Testing Site - JPMC; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Testing Site - JPMC in New York, NY is seeking a Content Design Senior Associate to shape product content within a UX framework. You will collaborate across product design, architecture, and partners to ensure consistent narratives and clear guidance for users in payments and wallets.

You will drive content strategies, lead with accessibility and inclusive design, and push for data-driven improvements across diverse financial products and services.

Qualifications

• 3+ years of experience in customer-facing content design or equivalent in editing/writing for digital products.
• Experience creating content architectures, storytelling, and concise writing.
• Experience applying accessibility guidelines and inclusive design.
• Experience with iterative design and incorporating user feedback.
• Proficient with content platforms and understanding impact on UX.
• Adaptive learner in new financial services products and offerings.

Responsibilities

• Develop and implement content strategies and content designs for products and features.
• Deliver Content Designs through rigorous approval process including Legal, Risk, Controls, and Compliance.
• Collaborate with cross-functional teams to create engaging, user-friendly content.
• Create content taxonomies to refine organization and structure with user feedback.
• Adopt brand voice to communicate complex concepts clearly to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations.

Skills

Content design

Editing and writing

Accessibility design

Iterative design

Technical literacy

Financial services knowledge

Tools

Figma

Design systems

Job description

Testing Site - JPMC in New York, NY is seeking a Content Design Senior Associate to shape product content within a UX framework. You will collaborate across product design, architecture, and partners to ensure consistent narratives and clear guidance for users in payments and wallets.

You will drive content strategies, lead with accessibility and inclusive design, and push for data-driven improvements across diverse financial products and services.