Content Design Senior Associate-Digital Channels

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking a Content Design Senior Associate in Digital Channels who will shape customer experiences through thoughtful content and contribute to customer confidence across our products and services. You will plan, create, and structure product content within a user experience design framework, collaborating with cross-functional teams to ensure narrative consistency across platforms.

The role requires 3+ years in content design for digital products, experience with content

Qualifications

• 3+ years of experience in content design for digital products.
• Experience creating content architectures and storytelling.
• Applied accessibility guidelines and inclusive design.
• Experience with iterative design and user feedback.

Responsibilities

• Develop and implement content strategies for products and features, aligning with UX principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, using user feedback for improvement
• Adopt brand voice to produce clear, concise content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Skills

Content design

Editing/Writing

Accessibility guidelines

Inclusive design

Iterative design

Content platforms literacy

Adaptive learner

Job description

Join our team and make a significant impact through innovative content design and drive customer confidence and satisfaction.

As a Content Design Senior Associate in Digital Channels, you will play an important role in shaping customer experiences through content, and building customer confidence across our products and services. Using your expertise in content design principles, you will plan, create, and structure product content within a user experience design framework. While collaborating with cross-functional teams to ensure narrative consistency, your influence will extend to product design, architecture, and functionality.

Job responsibilities

• Develop and implement content strategies for products and features, ensuring align with user experience principles and business objectives
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences

Required qualifications, capabilities, and skills

• 3+ years of experience in content design, or equivalent expertise in editing, and writing - with a focus on digital products and platforms
• Experience in creating content architectures, storytelling, and clear and concise writing
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement
• Proficient technical literacy in content platforms and understanding their impact on user experience
• Adaptive learner in new financial services products and offerings