Senior Content Designer: Conversational AI - Remote

Integrated Resources, Inc ( IRI )

Kentucky

Remote

USD 127,000 - 138,000

Full time

47 hours ago

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Job summary

Integrated Resources, Inc (IRI) is seeking a Senior Content Designer for Conversational–Chat or Voice/IVR in the healthcare space. This is a 3-6 month engagement with 100% remote work and W2 hourly compensation of $93.57.

The role focuses on creating and governing content for chat experiences, ensuring accessibility, clarity and alignment with user needs and regulatory requirements. You will collaborate with product, design, and legal teams to deliver scalable, compliant content.

Qualifications

5+ years in content design, strategy and UX writing.
Design accessible, scalable, user-centered content experiences.
Strong organizational skills; manage multiple projects.
Excellent verbal and written communication; strong presentation skills.
Portfolio must be submitted with application and resume.

Responsibilities

Create and manage content for chat experiences, ensuring clarity and accessibility.
Collaborate on content strategies, voice, tone, and information architecture.
Work with product designers, managers, developers, and legal teams.
Distill complex concepts into clear, contextual content and taxonomies.
Audit and inventory content for gaps in quality, compliance and branding.
Refine conversational content based on feedback, analytics and testing.
Maintain client digital content guidelines and processes.