Content Designer

Integrated Resources, Inc ( IRI ); Kentucky; Remote; USD 127.000 - 138.000; Vollzeit

Zusammenfassung

Integrated Resources, Inc (IRI) is seeking a Senior Content Designer for Conversational–Chat or Voice/IVR in the healthcare space. This is a 3-6 month engagement with 100% remote work and W2 hourly compensation of $93.57.

The role focuses on creating and governing content for chat experiences, ensuring accessibility, clarity and alignment with user needs and regulatory requirements. You will collaborate with product, design, and legal teams to deliver scalable, compliant content.

Qualifikationen

• 5+ years in content design, strategy and UX writing.
• Design accessible, scalable, user-centered content experiences.
• Strong organizational skills; manage multiple projects.
• Excellent verbal and written communication; strong presentation skills.
• Portfolio must be submitted with application and resume.

Aufgaben

• Create and manage content for chat experiences, ensuring clarity and accessibility.
• Collaborate on content strategies, voice, tone, and information architecture.
• Work with product designers, managers, developers, and legal teams.
• Distill complex concepts into clear, contextual content and taxonomies.
• Audit and inventory content for gaps in quality, compliance and branding.
• Refine conversational content based on feedback, analytics and testing.
• Maintain client digital content guidelines and processes.

Kenntnisse

Content design

Content strategy

UX writing

Accessibility

Information architecture

Stakeholder collaboration

Portfolio required

Tools

Jira

Jobbeschreibung

Job Details

Job Title: Senior Content Designer: Conversational–Chat OR Voice/IVR (candidate should be from Healthcare industry)

Location : 100% Remote

Duration : 3-6 Months (opportunity for ext. or perm but not guaranteed)

Hourly Pay: $93.57/Hour on W2

Job Responsibilities

• Create and manage content for chat experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals
• Collaborate on content strategies and information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards
• Collaborate closely with conversation/product designers, product managers, development, and legal teams
• Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies
• Audit and inventory content to identify gaps in quality, compliance, standards and branding
• Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards.
• Maintain Client digital content guidelines, standards, tools and processes

Required Qualifications

• At least 5 years of content design, content strategy and UX writing experience
• Proven track record of designing accessible, scalable and user-centered content conversational experiences, ensuring clarity, engagement and seamless interaction
• Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work
• Excellent verbal, written and presentation skills
• Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
• Portfolio is required with application and resume

Preferred Qualifications

• Experience working in a regulatory environment that requires legal and compliance oversight
• Experience with collaboration and agile technology, such as Jira
• Experience with Google conversational platforms