Conversational AI Designer

Insight Global; United States; Remote; USD 76.000 - 87.000; Vollzeit

Zusammenfassung

Insight Global is seeking a Content-Based Conversational AI Designer to remotely support a US-based AI customer experience initiative. The role focuses on crafting engaging, on-brand conversational content for dialogue flows, prompts, and messaging, and collaborating with UX, product, design, and AI teams throughout the project lifecycle.

The ideal candidate brings a background in content and storytelling with hands-on experience in conversational design, and a strong portfolio demonstrating

Qualifikationen

• Experience writing for conversational interfaces and brand voice.
• Experience building conversational flows and user journeys.
• Portfolio of conversational content and solutions.

Aufgaben

• Create conversational content including dialogue flows, prompts, and messaging.
• Design and document conversational workflows, user journeys, and interaction diagrams.
• Develop copy aligned with brand voice and customer experience standards.
• Collaborate with UX, product, design, and AI teams to translate requirements.
• Review and refine AI-generated content for clarity, accuracy, and usability.
• Use AI and design tools to prototype and improve conversational experiences.
• Contribute to governance, standards, and best practices for AI content.
• Present examples of conversational solutions and outcomes.

Kenntnisse

Conversational AI

Content strategy

Copywriting

Cross-functional collaboration

Portfolio

Tools

Claude

Jobbeschreibung

Position Title: Content-Based Conversational AI Designer

Location: Remote in the US

Duration: 11-Month Contract - Potential to convert full-time.

Pay Rate: $55-$63/Hour

Job Overview:

Insight Global is seeking a Content-Based Conversational Designer for a forward-thinking AI Customer Experience initiative. This individual will play a key role in shaping how customers interact with AI-powered systems by crafting engaging, intuitive, and on-brand conversational experiences. The ideal candidate brings a strong content and storytelling background paired with hands-on experience in conversational design, allowing them to build dialogue flows, refine AI-generated outputs, and collaborate closely with cross-functional teams. This is an exciting opportunity to influence next-generation customer interactions using cutting-edge AI tools while driving consistency, usability, and innovation across digital experiences.

Day to Day:

• Create conversational content including dialogue flows, prompts, and messaging
• Design and document conversational workflows, user journeys, and interaction diagrams
• Develop copy aligned with brand voice and customer experience standards
• Collaborate with UX, product, design, and AI teams to translate requirements
• Review and refine AI-generated content for clarity, accuracy, and usability
• Use AI and design tools to prototype and improve conversational experiences
• Contribute to governance, standards, and best practices for AI content
• Present examples of conversational solutions and outcomes

Must Have Qualifications and Experience:

• Experience working on conversational AI, chatbots, virtual assistants, or similar conversational platforms
• Background in content strategy, copywriting, marketing, communications, journalism, or related field
• Strong writing skills with ability to maintain consistent voice and tone
• Experience building conversational flows, workflows, or customer journey content
• Proficiency with Claude and leveraging AI tools for content development
• Ability to collaborate with cross-functional teams (UX, product, design, AI)
• Portfolio showcasing conversational content, workflows, and delivered solutions

Nice to Have:

• Experience with Figma for visualizing conversational experiences
• Experience using Canva or similar tools for concept communication
• Understanding of UX and conversational design principles
• Experience supporting customer-facing AI and digital experience initiatives