Senior Content Designer: Branded Card Experiences

JPMorgan Chase & Co.; Brooklyn (OH); On-site; USD 114,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

On-site wellness centers

Financial coaching

Job summary

JPMorgan Chase & Co. is seeking a Content Design Senior Associate in Branded Card to shape customer experiences through strategic content across products and services.

You will collaborate with cross-functional teams to ensure narrative consistency and translate complex regulatory language into clear, accessible content. You will develop content architectures, write and edit for digital products, apply accessibility guidelines, and analyze content performance to drive improvements.

Qualifications

• 3+ years of experience in content design or equivalent editing/writing for digital products.
• Experience creating content architectures, storytelling, and concise writing.
• Experience applying accessibility guidelines and inclusive design for user-friendly content.
• Experience with iterative design and incorporating user feedback for improvements.
• Proficient with content platforms and understanding their impact on user experience.

Responsibilities

• Develop and implement content strategies for products/features aligned with UX principles and business goals.
• Collaborate with cross-functional teams to create engaging, cohesive content for diverse audiences.
• Create content taxonomies to refine organization and structure with user feedback.
• Adopt brand voice to produce clear, concise content communicating complex concepts.
• Analyze content performance metrics and make data-driven recommendations for optimization.

Skills

Content design

Editing/writing

Accessible design

Iterative design

Content platforms

Adaptive learning

Inclusive language

Content operations

Tools

Figma

UX/UI design

Job description

JPMorgan Chase & Co. is seeking a Content Design Senior Associate in Branded Card to shape customer experiences through strategic content across products and services.

You will collaborate with cross-functional teams to ensure narrative consistency and translate complex regulatory language into clear, accessible content. You will develop content architectures, write and edit for digital products, apply accessibility guidelines, and analyze content performance to drive improvements.