Senior Contact Tracing Center Lead

MCI; Mesilla (NM); Hybrid; USD 40,000 - 55,000; Full time

Job summary

MCI is seeking experienced Contact Tracing Supervisors to lead teams of 15-25 representatives in Mesilla, New Mexico. This role requires excellent leadership and communication skills, along with the ability to enhance customer satisfaction.

The ideal candidate will have a high school diploma and relevant experience in a customer service environment, with a strong focus on problem-solving and teamwork. Responsibilities include managing performance, coaching representatives, and driving continuous improvement.

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• Ability to type swiftly and accurately (20+ words per minute).

Responsibilities

• Lead a team of 15‑25 customer service agents.
• Manage performance criteria and improve productivity.
• Develop strategies to ensure customer satisfaction.

Skills

Organizational skills

Communication skills

Customer service orientation

Conflict resolution

Multi-tasking ability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Computer applications

Job description

MCI is seeking experienced Contact Tracing Supervisors to lead teams of 15-25 representatives in Mesilla, New Mexico. This role requires excellent leadership and communication skills, along with the ability to enhance customer satisfaction.

The ideal candidate will have a high school diploma and relevant experience in a customer service environment, with a strong focus on problem-solving and teamwork. Responsibilities include managing performance, coaching representatives, and driving continuous improvement.