Call Center Ops Leader — CX & Revenue Growth

MCI Careers; Mesilla (NM); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Performance-based bonuses

Comprehensive medical, dental, and vision benefits

Career growth opportunities

Paid training

Résumé du poste

MCI Careers is looking for a Call Center Customer Service Manager to lead a dynamic team of supervisors in Mesilla, New Mexico. This full-time, on-site role involves overseeing daily operations, ensuring exceptional service and driving performance across customer service and sales. Candidates should have at least 2 years of call center operations management experience, with strong leadership and communication skills. Competitive compensation and benefits, including PTO and bonuses, are available. Join a company that fosters career growth and a supportive team environment.

Qualifications

• 2+ years of experience in call center operations management.
• Wired high-speed internet connection (20Mbps+ download speed).
• Availability to work scheduled shifts, including during training.
• Typing speed of 20+ words per minute.

Responsabilités

• Lead and manage 5-10 call center supervisors.
• Coach and develop supervisors on customer service best practices.
• Monitor and improve call center metrics and service quality.
• Develop strategies to enhance customer satisfaction.

Connaissances

Strong communication skills

Organizational skills

Problem-solving skills

Customer-focused mindset

Leadership abilities

Data entry skills

Ability to multitask

Formation

High school diploma or equivalent

Outils

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Description du poste

MCI Careers is looking for a Call Center Customer Service Manager to lead a dynamic team of supervisors in Mesilla, New Mexico. This full-time, on-site role involves overseeing daily operations, ensuring exceptional service and driving performance across customer service and sales. Candidates should have at least 2 years of call center operations management experience, with strong leadership and communication skills. Competitive compensation and benefits, including PTO and bonuses, are available. Join a company that fosters career growth and a supportive team environment.