On-Site Contact Tracing Supervisor — Lead & Elevate CX

MCI Careers; Mesilla (NM); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI Careers in Mesilla, New Mexico, is seeking a Call Center Contact Tracing Supervisor. This position involves leading a team of customer service agents, ensuring high call quality and adherence to internal processes.

Ideal candidates will possess strong organizational and communication skills, a high school diploma, and proficiency in Microsoft Office. Enjoy competitive compensation and benefits packages, including paid time off, health coverage, and opportunities for career growth. Join a supportive team at MCI!

Qualifications

• Must be 18 years of age or older.
• Experience with data-entry utilizing a computer.
• The ability to read and speak English fluently.
• A wired, high-speed internet connection (Download speed of 20Mbps+).
• Ability to type swiftly and accurately (20+ words a minute).
• Strong team orientation and customer focus.
• Capacity to thrive in a fast-paced environment.

Responsibilities

• Lead a team of 15-25 customer service agents.
• Ensure call quality and improve internal processes.
• Manage performance metrics and policies.
• Provide feedback to team members on performance.

Skills

Customer service orientation

Conflict resolution

Problem solving

Organizational skills

Communication skills

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in Mesilla, New Mexico, is seeking a Call Center Contact Tracing Supervisor. This position involves leading a team of customer service agents, ensuring high call quality and adherence to internal processes.

Ideal candidates will possess strong organizational and communication skills, a high school diploma, and proficiency in Microsoft Office. Enjoy competitive compensation and benefits packages, including paid time off, health coverage, and opportunities for career growth. Join a supportive team at MCI!