Senior Banking Inbound Support Specialist

Five Star Bank; Buffalo (NY); Presencial; USD 28.000 - 32.000; Jornada completa

Descripción de la vacante

Five Star Bank is seeking a Senior Banking Customer Support Specialist in Buffalo to handle inbound and outbound calls, mentor junior associates, and deliver outstanding service across retail and commercial products. You will act as a trusted consultant, helping customers meet their needs and understand banking options.

The role requires strong communication skills, adaptability to shifts including evenings and weekends, and strict adherence to policies and regulations.

Formación

• 3 years of Customer Experience or Contact Center experience
• Education: High School Diploma or Equivalent
• Excellent communication skills (verbal and written)
• Bank experience preferred

Responsabilidades

• Mentors and assists with inquiries to non-senior associates
• Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls
• Answer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activities
• Identify customer needs and suggest appropriate products and services to meet their needs
• Utilize technology to support and troubleshoot online services, gather information, and track customer interactions
• Use critical thinking to remain solution-focused
• Identify opportunities to help our customers and grow our business
• Follow bank policies, procedures, all applicable laws, regulations and compliance
• Flexibility to work various shifts including evenings, weekends, and holidays
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work
• This job description is not exhaustive. The Sr Customer Contact Center - Inbound Associate may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.

Conocimientos

Excellent communication (verbal &</br>

Organizational skills

Microsoft Office

Windows-based applications

Educación

High School Diploma or Equivalent

High School Diploma/Associate Degree

Herramientas

Windows

Microsoft Office

Descripción del empleo

Five Star Bank is seeking a Senior Banking Customer Support Specialist in Buffalo to handle inbound and outbound calls, mentor junior associates, and deliver outstanding service across retail and commercial products. You will act as a trusted consultant, helping customers meet their needs and understand banking options.

The role requires strong communication skills, adaptability to shifts including evenings and weekends, and strict adherence to policies and regulations.