Senior Contact Center Specialist — Expert Support & Mentorship

Northwest Bank; Buffalo (NY); On-site; USD 25,485 - 28,929; Full time

Benefits offered by this job

Health benefits

Shift differential

Job summary

Northwest Bank is seeking a Senior Contact Center Specialist in Buffalo, New York. This role is responsible for delivering exceptional customer service to clients while assisting in the retention of existing customers. Ideal candidates will have strong communication skills, a background in banking or contact centers, and the ability to work effectively in a team. Hourly pay ranges from $18.50 to $21.00 based on experience, with benefits provided.

Qualifications

• Less than 2 years of banking/financial and contact center experience preferred.
• Good technical experience preferred.

Responsibilities

• Provide quality and efficient customer service to clients.
• Educate clients on products and services.
• Support Contact Center Specialists with inquiries and escalations.

Skills

Effective communication

Customer service

Technical support

Problem-solving

Education

High School Diploma or equivalent

Associate's Degree

Tools

Microsoft Office Software

Customer databases

Job description

Northwest Bank is seeking a Senior Contact Center Specialist in Buffalo, New York. This role is responsible for delivering exceptional customer service to clients while assisting in the retention of existing customers. Ideal candidates will have strong communication skills, a background in banking or contact centers, and the ability to work effectively in a team. Hourly pay ranges from $18.50 to $21.00 based on experience, with benefits provided.