Customer Care Specialist I — Evening Shifts

Northwest Bank; Buffalo (NY); On-site; USD 22,041 - 24,796; Full time

Job summary

Northwest Bank in Buffalo, NY seeks a Contact Center Specialist to deliver high-quality customer service. You’ll use multiple databases and provide technical assistance as needed, with evening and rotating Saturday shifts in a center open 8:00 AM–8:00 PM on weekdays and 9:00 AM–1:00 PM Saturdays.

4-6 weeks of personalized training, supportive leadership, and ergonomic spaces are emphasized to help you succeed from day one. Shift differentials apply after 5 PM.

Qualifications

• Proven ability to provide quality customer service.
• Strong communication and listening skills.
• Ability to work in a team and manage time effectively.

Responsibilities

• Meet productivity standards and complete work in a timely manner.
• Maintain confidentiality of client information and Northwest data.
• Meet service level standards and handle customer inquiries with First Call Resolution when possible.
• Educate clients on Northwest products and services.
• Troubleshoot online access and use of department software.

Skills

Customer service

Communication

Active listening

Collaboration

Problem solving

Time management

Technical aptitude

Education

High School Diploma or Equivalent preferred

Associate Degree preferred

Tools

Microsoft Office

Job description

Northwest Bank in Buffalo, NY seeks a Contact Center Specialist to deliver high-quality customer service. You’ll use multiple databases and provide technical assistance as needed, with evening and rotating Saturday shifts in a center open 8:00 AM–8:00 PM on weekdays and 9:00 AM–1:00 PM Saturdays.

4-6 weeks of personalized training, supportive leadership, and ergonomic spaces are emphasized to help you succeed from day one. Shift differentials apply after 5 PM.