Premier Banking Contact Center Specialist

HSBC; Buffalo (NY); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Wellness Hub

Volunteerism policy

Matching gift program

Sustainability initiatives

Employee Resource Groups

Zusammenfassung

HSBC is seeking a US-based Contact Center Premier Specialist in Buffalo to support existing and new-to-bank clients across multiple products and regions. You will handle domestic and international inquiries, provide guidance on digital platforms, and contribute to a high-performance team focused on customer satisfaction.

You will resolve issues, navigate risk and compliance considerations, and leverage product knowledge to offer suitable solutions while maintaining strong customer relationships.

Qualifikationen

• Minimum of high school diploma or GED.
• Proven and progressive customer service and sales experience (Banking experience preferred not required).
• Ability to work in a high-volume, fast-paced environment and be a team player.

Aufgaben

• Provide high-quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible.
• Take ownership to prevent avoidable errors and operational losses.
• Maintain a working knowledge of regulations to identify risk or fraudulent activity to protect both the customer and the bank.
• Escalate material issues and ensure timely resolution.
• Be a digital expert and help clients navigate HSBC’s digital platforms and tools.

Kenntnisse

Customer service

Sales experience

Banking knowledge

Ausbildung

High school diploma

Jobbeschreibung

HSBC is seeking a US-based Contact Center Premier Specialist in Buffalo to support existing and new-to-bank clients across multiple products and regions. You will handle domestic and international inquiries, provide guidance on digital platforms, and contribute to a high-performance team focused on customer satisfaction.

You will resolve issues, navigate risk and compliance considerations, and leverage product knowledge to offer suitable solutions while maintaining strong customer relationships.