Contact Center Supervisor: Lead & Coach Customer Support

Northwest Consumer Discount Company; Buffalo (NY); Presencial; USD 63.300 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Professional development opportunities

Benefits package

Descripción de la vacante

A leading financial services provider is seeking a Contact Center Supervisor to oversee customer support operations. This position requires strong leadership and customer service skills to enhance team performance. The ideal candidate should have relevant supervisory experience and a Bachelor's degree. A career at this company offers competitive compensation ranging from $63,300 to $75,000 annually, along with comprehensive benefits and opportunities for professional growth.

Formación

• 2 - 6 years of supervisory experience preferred.
• 3-5 years in customer service, contact center or relevant experience preferred.
• 1 year banking or technical background preferred.

Responsabilidades

• Supervise department performance and ensure level of support meets service levels.
• Provide real-time management support within the Contact Center.
• Conduct coaching sessions and team meetings.
• Monitor and manage team member performance based on service levels.

Conocimientos

Leadership and coaching techniques

Customer service skills

Problem-solving

Communication Skills

Educación

Bachelor's Degree in Business, Finance or related subject

Herramientas

Microsoft Office Software

Descripción del empleo

A leading financial services provider is seeking a Contact Center Supervisor to oversee customer support operations. This position requires strong leadership and customer service skills to enhance team performance. The ideal candidate should have relevant supervisory experience and a Bachelor's degree. A career at this company offers competitive compensation ranging from $63,300 to $75,000 annually, along with comprehensive benefits and opportunities for professional growth.