Contact Center Supervisor: Lead & Coach Customer Support

Northwest Consumer Discount Company; Buffalo (NY); On-site; USD 63,300 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Benefits package

Job summary

A leading financial services provider is seeking a Contact Center Supervisor to oversee customer support operations. This position requires strong leadership and customer service skills to enhance team performance. The ideal candidate should have relevant supervisory experience and a Bachelor's degree. A career at this company offers competitive compensation ranging from $63,300 to $75,000 annually, along with comprehensive benefits and opportunities for professional growth.

Qualifications

• 2 - 6 years of supervisory experience preferred.
• 3-5 years in customer service, contact center or relevant experience preferred.
• 1 year banking or technical background preferred.

Responsibilities

• Supervise department performance and ensure level of support meets service levels.
• Provide real-time management support within the Contact Center.
• Conduct coaching sessions and team meetings.
• Monitor and manage team member performance based on service levels.

Skills

Leadership and coaching techniques

Customer service skills

Problem-solving

Communication Skills

Education

Bachelor's Degree in Business, Finance or related subject

Tools

Microsoft Office Software

Job description

A leading financial services provider is seeking a Contact Center Supervisor to oversee customer support operations. This position requires strong leadership and customer service skills to enhance team performance. The ideal candidate should have relevant supervisory experience and a Bachelor's degree. A career at this company offers competitive compensation ranging from $63,300 to $75,000 annually, along with comprehensive benefits and opportunities for professional growth.