Call Center Customer Service Representative

Beacon Hill Staffing Group, LLC; Charlotte (NC); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Beacon Hill Staffing Group, LLC is seeking a dedicated call center professional to handle a high volume of inbound calls and emails. You will provide first-level support via phone, email, or chat, troubleshoot issues, and escalate when needed, while maintaining thorough documentation and timely resolutions.

The role emphasizes strong communication, attention to detail, and a customer-first mindset to deliver consistent service and support to clients and end-users.

Qualifications

• 3+ years of call center customer service experience.
• Strong written and verbal communication skills.
• Excellent communication and customer service skills.
• Strong organization and attention to detail.

Responsabilités

• Answer a high volume of incoming calls and assist clients.
• Respond to emails and provide first-level support via telephone, email, or chat.
• Troubleshoot and resolve post-installation, non-technical billing related issues.
• Escalate calls when appropriate and write concise service tickets.
• Follow up on tickets to ensure timely resolution and provide product/service knowledge.
• Assist with customer questions and concerns and deliver excellent daily service.

Connaissances

Call center experience

Written communication

Verbal communication

Customer service

Attention to detail

Description du poste

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Responsibilities

• Responsible for answering a high volume of incoming calls and assisting clients accordingly.
• Responding to emails as well.
• Provides first level support for all end-users via telephone, email or chat.
• Troubleshoots and resolves post installation, non technical billing related issues.
• Escalates calls when appropriate.
• Writes concise, informative service tickets.
• Follows up on all tickets in a timely manner and pursues issues through to resolution.
• Providing in-depth product and service knowledge.
• Assisting with various customer questions and concerns.
• Providing excellent customer service on a daily basis.

Requirements

• 3+ years of Call center customer service experience.
• Strong written and verbal communication skills.
• Excellent communication and customer service skills.
• Strong organization and attention to detail.
• Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
• California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Beacon Hill. Employing the Future (TM)