Customer Service Representative

Beacon Hill Staffing Group, LLC; Minneapolis (MN); On-site; USD 29,000 - 30,000; Part time

Job summary

Beacon Hill Staffing Group, LLC in Minneapolis is seeking a Customer Service Representative for a six-month contract. You will respond to inquiries, resolve concerns, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate has 2–4 years of customer service experience, strong verbal and written communication, and proficiency with Microsoft Office (Word and PowerPoint). This role offers $21–$22/hour and a stable, professional team.

Qualifications

• 2-4 years of customer service experience.
• Strong verbal and written communication.
• Proficiency with Microsoft Office (Word, PowerPoint)

Responsibilities

• Respond to customer inquiries regarding products, services, billing, and account-related matters.
• Investigate and resolve customer complaints through appropriate research and problem-solving.
• Process account adjustments, refunds, and related service transactions.
• Communicate claim investigation results and provide updates regarding resolutions or next steps.
• Escalate unresolved issues to the appropriate department for further review and investigation.
• Accurately document customer interactions, inquiries, complaints, and resolutions.
• Maintain professionalism and deliver high-quality customer service in every interaction.

Skills

Communication

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Independent work

Multitasking

Documentation

MS Office

Word

PowerPoint

Education

High school diploma or GED

Tools

Microsoft Word

PowerPoint

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Customer Service RepresentativeLocation: Minneapolis, MN Pay Rate: $21-$22/hour Duration: 6-Month Contract

Position Overview

Beacon Hill is partnering with a respected organization in Minneapolis to identify a Customer Service Representative for a six-month contract opportunity. This position is responsible for providing exceptional customer support by responding to inquiries, resolving concerns, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys problem-solving and thrives in a fast-paced environment.

Responsibilities

• Respond to customer inquiries regarding products, services, billing, and account-related matters.
• Investigate and resolve customer complaints through appropriate research and problem-solving.
• Process account adjustments, refunds, and related service transactions.
• Communicate claim investigation results and provide updates regarding resolutions or next steps.
• Escalate unresolved issues to the appropriate department for further review and investigation.
• Accurately document customer interactions, inquiries, complaints, and resolutions.
• Maintain professionalism and deliver high-quality customer service in every interaction.

Qualifications

• High school diploma or GED preferred.
• 2-4 years of customer service experience required.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Strong attention to detail and organizational skills.
• Ability to work independently and manage multiple priorities effectively.
• Experience accurately documenting customer information and interactions.
• Proficiency with Microsoft Office applications, including Word and PowerPoint.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future (TM)