Senior Consumer Underwriter & Policy Mentor

Sunward; Reston (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

Sunward is seeking an experienced Underwriter to review loan documents for auto, personal, credit card and HELOC applications, assessing risk and ensuring compliance with banking regulations. The role requires providing underwriting decisions and supporting the team in day-to-day operations to maintain high service standards.

The candidate will mentor staff, identify training gaps, and contribute to underwriting policy improvements while handling complex inquiries and escalating issues as needed.

Qualifications

• Six+ years of consumer and HELOC underwriting experience.
• High school diploma or GED required.
• Expert knowledge of consumer credit and underwriting principles.
• Expert knowledge of federal and state regulations affecting consumer loans.

Responsibilities

• Review and underwrite consumer and HELOC loan applications and related documents.
• Mentor and train staff on underwriting procedures and products.
• Provide feedback to management on underwriting policies and procedures.
• Respond to underwriting inquiries with detailed, timely responses.
• Support and assist Consumer Underwriter 1–3 and staff in absence of management.
• Resolve escalated issues of high complexity and risk.
• Perform other duties as assigned.

Skills

Interpersonal skills

Negotiation skills

Organizational skills

Analytical skills

Decision-making skills

Information technology familiarity

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Sunward is seeking an experienced Underwriter to review loan documents for auto, personal, credit card and HELOC applications, assessing risk and ensuring compliance with banking regulations. The role requires providing underwriting decisions and supporting the team in day-to-day operations to maintain high service standards.

The candidate will mentor staff, identify training gaps, and contribute to underwriting policy improvements while handling complex inquiries and escalating issues as needed.