Senior Consumer Loan Servicing Specialist — Hybrid

Arise Financial; Canton (MA); Hybrid; USD 31,000 - 34,000; Full time

Job summary

Arise Financial in Canton, MA is seeking a Loan Servicing Specialist II – Consumer to handle advanced consumer loan servicing tasks and ensure data accuracy across servicing platforms. You’ll resolve complex issues, support members and internal teams, and contribute to process improvements.

This hybrid role requires three days on-site weekly at our Canton, MA office, with opportunities to mentor Level I staff and participate in initiatives that improve service quality and regulatory compliance.

Qualifications

• High school diploma or equivalent.
• 3–5 years of experience in loan servicing, banking operations, or financial services.
• Strong understanding of consumer loan servicing, including auto, unsecured, and lease products.
• Experience with reconciliation, reporting, and exception handling.
• Strong analytical and problem-solving skills.
• Intermediate proficiency in Microsoft Office applications.
• Clear communication skills and a collaborative approach to working across teams.
• Preferred: hands-on experience with lease servicing or GAP processing.

Responsibilities

• Perform advanced servicing activities across consumer loan products, including complex transactions, adjustments, and exception processing.
• Process and review payoffs, billing activities, and account maintenance to ensure accuracy and compliance.
• Reconcile general ledger accounts, research variances, and resolve discrepancies independently.
• Analyze servicing reports and identify issues related to payments, billing, and account status.
• Serve as a point of contact for escalated member and internal inquiries, providing resolution and guidance.
• Use servicing systems and vendor platforms to manage loan activity and ensure data integrity.
• Support specialized workflows such as lease servicing, GAP processing, and exception handling.
• Assist with quality control reviews and ensure adherence to policies and regulatory requirements.
• Identify and recommend process improvements to enhance efficiency and accuracy.
• Provide guidance and informal support to Level I staff.

Skills

Loan servicing

Financial services

Reconciliation

Microsoft Office

Communication

Education

High school diploma

Job description

Arise Financial in Canton, MA is seeking a Loan Servicing Specialist II – Consumer to handle advanced consumer loan servicing tasks and ensure data accuracy across servicing platforms. You’ll resolve complex issues, support members and internal teams, and contribute to process improvements.

This hybrid role requires three days on-site weekly at our Canton, MA office, with opportunities to mentor Level I staff and participate in initiatives that improve service quality and regulatory compliance.