Hybrid Loan Servicing Compliance Specialist

Rfcu; Canton (MA); Hybrid; USD 62,000 - 68,000; Full time

Benefits offered by this job

Hybrid work from home (min 3 days in-fi

Competitive pay

Comprehensive benefits package

401(k) with employer match

Tuition reimbursement and professional

Job summary

Arise Financial is seeking a Loan Servicing Compliance Analyst in Canton, MA to ensure our consumer, lease, residential, escrow, and commercial loan servicing activities meet regulatory requirements and internal policies.

You will perform quality-control reviews, investigate compliance gaps, support regulatory reporting, and partner with multiple departments to strengthen controls while maintaining confidentiality and accuracy.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience considered.
• 3–5 years in loan servicing, lending operations, compliance, quality control, audit, or related financial services experience.
• Working knowledge of consumer, residential mortgage, escrow, lease, and commercial loan servicing processes and applicable regulatory requirements.
• Experience with compliance monitoring, quality-control reviews, operational audits, risk assessments, or similar analytical activities.

Responsibilities

• Perform compliance, quality-control, and risk-based reviews across loan servicing to ensure transactions, documentation, system activity, and member communications comply with regulations and policies.
• Review servicing transactions and documents for errors and regulatory conformance across consumer, lease, residential, escrow and commercial servicing.
• Conduct targeted monitoring of mortgage, home equity, escrow, consumer, lease, and commercial servicing activities and regulatory requirements.
• Identify, document, and research servicing exceptions, control weaknesses, and recurring errors; perform root-cause analysis and recommend corrective actions.
• Support regulatory reporting, audits, examinations, and risk assessments by preparing documentation and responding to information requests.
• Participate in the review and testing of new products, systems changes, and servicing processes to identify compliance and data integrity risks.
• Partner with Compliance, Risk, Internal Audit, Lending, Accounting, Legal, Operations and others to investigate and resolve issues and implement process improvements.
• Maintain accurate records of reviews, findings, corrective actions, and regulatory correspondence while protecting confidential information.
• Perform other duties as assigned.

Skills

Analytical thinking

Attention to detail

Communication

Time management

Education

Bachelor's degree in Business/Finance/Accounting/Compliance

Tools

Excel

Word

Outlook

Teams

Job description

Arise Financial is seeking a Loan Servicing Compliance Analyst in Canton, MA to ensure our consumer, lease, residential, escrow, and commercial loan servicing activities meet regulatory requirements and internal policies.

You will perform quality-control reviews, investigate compliance gaps, support regulatory reporting, and partner with multiple departments to strengthen controls while maintaining confidentiality and accuracy.