Loan Servicing Specialist I - Hybrid & Growth Opportunity

Rfcu; Canton (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Competitive pay

Benefits package including health, eye

401(k) plan with employer match

Paid time off and holidays

Tuition reimbursement

Professional development opportunities

Opportunities for career growth

Meaningful work with members and社区

Job summary

Arise Financial in Canton, MA is hiring a Loan Servicing Specialist I – Consumer to help ensure our members' mortgage and home equity loans are serviced accurately and efficiently day to day. You will handle routine servicing tasks, maintain records, and provide responsive support to members and internal teams in a collaborative, detail-oriented environment.

The ideal candidate has 1–2 years in banking or loan servicing, an eye for detail, strong communication skills, and the willingness to

Qualifications

• High school diploma or equivalent required.
• 1–2 years of banking, loan servicing, financial services, or related experience preferred.
• Basic understanding of residential mortgage, home equity, and loan servicing processes and terminology.
• Experience with Encompass or other loan servicing systems is a plus.
• Strong attention to detail and accuracy when processing transactions and maintaining records.
• Strong communication and interpersonal skills with the ability to work effectively with members and internal teams.
• Positive, collaborative approach with a willingness to learn and support team goals.
• Ability to follow established procedures and maintain an understanding of applicable mortgage and loan servicing regulations.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

• Process routine servicing transactions across consumer loan products, including auto (direct/indirect), unsecured loans, credit cards, and leases.
• Complete payment processing, payoff transactions, and basic account maintenance activities.
• Assist with lease servicing functions, including billing support and processing of related fees (e.g., taxes, violations).
• Perform system updates and maintenance within loan servicing platforms to ensure accurate records.
• Assist with general ledger reconciliation activities and escalates discrepancies as needed.
• Respond to member and internal inquiries via phone, email, and work queues in a timely and professional manner.
• Support assigned operational queues, including GAP chargebacks and routine servicing requests.
• Maintain accurate and compliant documentation for all servicing activities.
• Collaborate with team members to resolve routine issues and ensure smooth operations.
• Perform quality checks on assigned work to ensure accuracy and completeness.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Organizational skills

Time management

Education

High school diploma

Tools

Encompass

Job description

Arise Financial in Canton, MA is hiring a Loan Servicing Specialist I – Consumer to help ensure our members' mortgage and home equity loans are serviced accurately and efficiently day to day. You will handle routine servicing tasks, maintain records, and provide responsive support to members and internal teams in a collaborative, detail-oriented environment.

The ideal candidate has 1–2 years in banking or loan servicing, an eye for detail, strong communication skills, and the willingness to