Senior Consumer Loan Servicing Specialist – Hybrid

Arise Financial; Canton (MA); Hybrid; USD 31,000 - 34,000; Full time

Benefits offered by this job

Great Place to Work

Competitive pay

Health, dental, vision, life, and AD&D

Job summary

Arise Financial, a newly branded credit union in Canton, MA, seeks a Loan Servicing Specialist II - Consumer to manage complex consumer loan servicing tasks. You will resolve issues, maintain accurate data, and mentor Level I staff, while collaborating with internal teams.

This hybrid role is based in Canton with three onsite days weekly. The role requires 3-5 years in loan servicing, strong analytical capabilities, and proficiency in Microsoft Office; lease servicing/GAP experience is a plus.

Qualifications

• High school diploma or equivalent.
• 3-5 years of experience in loan servicing, banking operations, or financial services.
• Strong understanding of consumer loan servicing, including auto, unsecured, and lease products.
• Experience with reconciliation, reporting, and exception handling.
• Strong analytical and problem-solving skills.
• Intermediate proficiency in Microsoft Office applications.
• Clear communication skills and a collaborative approach to working across teams.
• Preferred: hands-on experience with lease servicing or GAP processing.

Responsibilities

• Perform advanced servicing activities across consumer loan products, including complex transactions, adjustments, and exception processing.
• Process and review payoffs, billing activities, and account maintenance to ensure accuracy and compliance.
• Reconcile general ledger accounts, research variances, and resolve discrepancies independently.
• Analyze servicing reports and identify issues related to payments, billing, and account status.
• Serve as a point of contact for escalated member and internal inquiries, providing resolution and guidance.
• Use servicing systems and vendor platforms to manage loan activity and ensure data integrity.
• Support specialized workflows such as lease servicing, GAP processing, and exception handling.
• Assist with quality control reviews and ensure adherence to policies and regulatory requirements.
• Identify and recommend process improvements to enhance efficiency and accuracy.
• Provide guidance and informal support to Level I staff.

Skills

Loan servicing

Analytical skills

Microsoft Office

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

Reconciliation software

Job description

Arise Financial, a newly branded credit union in Canton, MA, seeks a Loan Servicing Specialist II - Consumer to manage complex consumer loan servicing tasks. You will resolve issues, maintain accurate data, and mentor Level I staff, while collaborating with internal teams.

This hybrid role is based in Canton with three onsite days weekly. The role requires 3-5 years in loan servicing, strong analytical capabilities, and proficiency in Microsoft Office; lease servicing/GAP experience is a plus.