Senior Consumer Loan Funding & Servicing Expert

Kirtland Credit Union

Albuquerque (NM)

Hybrid

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement savings program

Paid time off with accrual starting

11 Paid holidays off during the year

Tuition Reimbursement for College

Employee Clothing Advance

Fitness Reimbursement Program

Employer paid Life Insurance

Employee Assistance Program

Employer paid Short- and Long-Term DI

Travel Assistance Program

Job summary

Kirtland Credit Union in Albuquerque, NM is seeking a Sr. Consumer Loan Specialist or Consumer Loan Specialist to join our lending team.

This full-time role funds and services consumer loans, ensures regulatory compliance, and maintains accurate lien perfection while delivering excellent member service. We offer a hybrid work schedule after an introductory period and a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with employer match, paid time

Qualifications

1-3 years of experience in a financial institution.
At least 1 year of experience in Consumer Lending, Consumer Loan Servicing, or Loan Processing.
Familiarity with consumer lending products and services.

Responsibilities

Loan Servicing: Assumes responsibility for servicing consumer loans, assisting members with payoffs, payment and transaction history.
Acts as an Agent in assigned queues and performs extraordinary issues and research disputes.
Provide outcome to members with appropriate documentation.
Process total loss claims, working effectively with insurance companies, members, and the Account Resolutions Department when necessary.
Update and process force placed insurance (Collateral Protection Insurance), adjusting members’ payments and assisting with tracking collateral insurance).
Manage and process total loss claims.
Research, investigate, and resolve credit bureau disputes using e-OSCAR while ensuring compliance with applicable regulations.
Post loan payoff payments as necessary, ensure system reflects changes and files updated.
Review and process paid loans according to departmental procedures and properly release liens as necessary.
Maintain and follow file retention policy and guidelines when loans are paid in full and closed.
Process and handle payment deferrals, loan adjustment requests and documenting on core systems in loan notes.
Assumes responsibility for loan documentation accuracy and effectively funds loans in accordance with state and federal laws and regulatory requirements, and KCU lending policies and procedures.
Maintain working knowledge of KCU lending policies, guidelines, and procedures.
Remain up to date with state and federal regulatory requirements through required regulatory training and updates to internal policies and procedures.
Performs quality control review of all loan documents; contacts loan officers and/or member with any needed items. Process loans within applicable software and into core system; funds loans accordingly to ensure accuracy.
Process and fund indirect loans in a timely manner by effectively communicating with third-party processors and/or dealers to obtain complete loan packets.
Perform transactions required to facilitate loan funding, processing, closing, and lien perfection.
Work with underwriters to ensure loans are funded within compliance with KCU policies, guidelines, and procedures, as well as state and federal regulatory requirements.
Provide feedback to the originating employee in a manner which will promote collaboration between the departments.
Assumes responsibility for post-funding activities to secure KCU’s lien position on collateralized loans.