Lending Solutions Specialist

Service Credit Union; Rochester, Northern (NH, KY); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health and dental benefits starting at

PTO & holidays

401k with company contribution

Paid leave after 12 months

Talkspace mental health support

Identity theft protection

Tuition reimbursement

Training and career growth

Job summary

Service Credit Union in Rochester, NH seeks a Consumer Lending Originations Specialist to guide members through the loan process from inquiry to closing. You will originate applications, respond to inquiries, and promote loan protection products while maintaining compliance and high service levels.

The role requires attention to detail, member-focused service, and the ability to manage a fast-paced workload in a full-time schedule with evening shifts and rotating Saturdays.

Qualifications

• High school diploma or equivalent required; additional education or relevant industry experience preferred.
• Strong communication skills, both verbal and written.
• Proven ability to multitask and manage a high volume of member interactions.
• Detail-oriented with strong organizational and problem-solving skills.
• Knowledge of lending regulations and compliance standards is a plus.

Responsibilities

• Assist members throughout the consumer loan journey, providing guidance from application to closing.
• Originate consumer loan applications accurately and efficiently.
• Respond promptly to inbound member calls, web messages, and email inquiries.
• Conduct outbound calls to drive engagement, obtain documentation, and improve pull-through rates.
• Promote loan protection products and match other loan/deposit products to strengthen member relationships.
• Meet or exceed established SLAs and KPIs and ensure accurate document generation.

Skills

Strong communication

Detail-oriented

Multitasking

Fast-paced environment

Compliance awareness

Education

High school diploma or equivalent

Job description

Service Credit Union in Rochester, NH seeks a Consumer Lending Originations Specialist to guide members through the loan process from inquiry to closing. You will originate applications, respond to inquiries, and promote loan protection products while maintaining compliance and high service levels.

The role requires attention to detail, member-focused service, and the ability to manage a fast-paced workload in a full-time schedule with evening shifts and rotating Saturdays.