Senior Consumer Collections Pod Leader (Player-Coach)

Community Loan Servicing, LLC; Coral Gables (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

Community Loan Servicing, LLC in Coral Gables, Florida seeks a Consumer Collections Pod Leader to oversee consumer collections execution within the servicing platform. This hands-on leader will engage directly in call activity, drive performance, and implement compliant operational strategies.

The ideal candidate will have over 5 years of experience in collections leadership, demonstrating the ability to develop high-performing teams while maintaining compliance. Strong analytical skills and a player-coach mentality are essential.

Qualifications

• 5+ years of relevant consumer collections or servicing leadership experience.
• Ability to develop high-performing operational teams.
• Strong working knowledge of compliant collections operations.

Responsibilities

• Establish disciplined operating plans for the pod.
• Partner with Compliance to implement collections frameworks.
• Lead and scale the team while ensuring effective coverage.

Skills

Leadership

Operational Strategy

Compliance Management

Analytical Skills

Job description

Community Loan Servicing, LLC in Coral Gables, Florida seeks a Consumer Collections Pod Leader to oversee consumer collections execution within the servicing platform. This hands-on leader will engage directly in call activity, drive performance, and implement compliant operational strategies.

The ideal candidate will have over 5 years of experience in collections leadership, demonstrating the ability to develop high-performing teams while maintaining compliance. Strong analytical skills and a player-coach mentality are essential.