Lead Collections Supervisor: People & Performance

American Credit Acceptance Careers; Meridian (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

American Credit Acceptance, LLC is seeking a Supervisory leader for its collections team. You will oversee daily workflows, ensure high-quality collections activity, and continually improve processes in partnership with management.

This role focuses on building strong teams, setting clear performance expectations, and delivering actionable feedback to drive portfolio success. You will lead a high-performing servicing team, blending strategy and hands-on coaching to reduce losses and improve

Qualifications

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Responsibilities

• Reviews and monitors team performance to meet ACA policies and service objectives.
• Analyzes queue/workflow to meet production and performance goals.
• Handles escalated calls and may initiate outbound calls as needed.
• Approves and reviews accounts in supervisor queues and other queues as assigned.
• Prepares performance appraisals and provides feedback to managers.
• Trains and coaches collectors to support department objectives.
• Assesses development needs and drafts development plans for collectors.
• Researches/symbolically analyzes special projects as assigned.

Skills

Leadership

Customer service

Communication

Bilingual (Spanish)

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

American Credit Acceptance, LLC is seeking a Supervisory leader for its collections team. You will oversee daily workflows, ensure high-quality collections activity, and continually improve processes in partnership with management.

This role focuses on building strong teams, setting clear performance expectations, and delivering actionable feedback to drive portfolio success. You will lead a high-performing servicing team, blending strategy and hands-on coaching to reduce losses and improve