Senior Consumer Banking Advisor

First Financial Bank; North Carolina; On-site; USD 26,000 - 33,000; Full time

Job summary

The First Financial Bank is seeking a Consumer Banker to deepen client relationships by opening accounts, processing transactions, and guiding customers to bank products through referrals and partnerships within Mortgage, Wealth, and Treasury Management.

This in-branch, full-time role emphasizes customer engagement, sales and service goals, and adherence to compliance while providing digital banking support and cross-functional collaboration.

Qualifications

• 3-4 years of experience coaching/mentoring in retail.
• 3-4 years of personal sales and service with previous success in achieving sales and service goals in a retail environment.
• 3-4 years demonstrated prior success with achievement of performance goals.
• High school diploma or GED required.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience).
• Partner with internal constituencies to bring appropriate level of service or solutions to clients.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Provide digital assistance and service for online banking.

Skills

Coaching

Sales experience

Customer service

Communication

Time management

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Job description

The First Financial Bank is seeking a Consumer Banker to deepen client relationships by opening accounts, processing transactions, and guiding customers to bank products through referrals and partnerships within Mortgage, Wealth, and Treasury Management.

This in-branch, full-time role emphasizes customer engagement, sales and service goals, and adherence to compliance while providing digital banking support and cross-functional collaboration.