Senior Consumer Banker & Relationship Advisor

First Financial Bank; New Albany (IN); On-site; USD 67,559,000 - 81,292,000; Full time

Job summary

First Financial Bank in New Albany, IN, is seeking a Consumer Banker to deepen client relationships by opening accounts, servicing requests, and engaging clients through calls and conversations. The role partners with Mortgage, Wealth, Small Business, and Treasury teams to deliver tailored banking solutions.

The ideal candidate has 3–4 years of client experience in retail banking, strong consultative selling skills, and solid knowledge of consumer and commercial banking products.

Qualifications

• 3-4 years client experience in retail banking.
• Demonstrated success with consultative, needs-based selling.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.
• Bachelor’s Degree or equivalent experience.
• Strong oral and written communication skills.
• Familiarity with consumer and small business credit.
• Strong product knowledge relating to consumer and commercial suite of products and services

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as needed by management.
• Support client engagement through active calling, conversations, and follow-up.
• Meet sales/service/referral goals through collaboration with team and district partners.
• Provide digital assistance for online banking and remote inquiries.
• Stay informed on bank products, processes, and compliance requirements.
• Model First Financial Bank Experience in all client interactions.

Skills

Client relationships

Retail banking

Consultative selling

Communication skills

Credit knowledge

Education

Bachelor’s Degree or equivalent

Job description

First Financial Bank in New Albany, IN, is seeking a Consumer Banker to deepen client relationships by opening accounts, servicing requests, and engaging clients through calls and conversations. The role partners with Mortgage, Wealth, Small Business, and Treasury teams to deliver tailored banking solutions.

The ideal candidate has 3–4 years of client experience in retail banking, strong consultative selling skills, and solid knowledge of consumer and commercial banking products.