Senior Construction Claims Specialist

CFA Institute; Charlotte (NC); On-site; USD 86,000 - 141,000; Full time

Job summary

Travelers is seeking a Claims professional to investigate, evaluate, reserve, negotiate and resolve complex liability and property damage claims. The role requires active contact with policyholders, claimants, and experts to determine liability and settlements, while maintaining file quality and compliance.

Ideal candidates will have extensive claim and litigation experience, strong negotiation and customer service skills, and the ability to mentor junior staff. Travel up to 30% is possible.

Qualifications

• Must have high school diploma or GED.
• Strong negotiation and customer service skills required.
• Extensive knowledge of liability and litigation processes.
• Advanced written and verbal communication skills.
• Ability to coach and mentor less experienced staff.

Responsibilities

• Directly handles assigned claims.
• Investigates claims to determine liability and damages.
• Communicates with insureds, claimants and stakeholders.
• Negotiates settlements and manages litigation strategy.
• Identifies and directs appropriate resources for claim evaluation.
• Travel up to 30% as needed.

Skills

Negotiation skills

Customer service

Liability knowledge

Litigation knowledge

Communication skills

Decision making

Analytical thinking

Insurance knowledge

Team mentoring

Training ability

Education

High School Diploma or GED

Insurance license

Job description

Travelers is seeking a Claims professional to investigate, evaluate, reserve, negotiate and resolve complex liability and property damage claims. The role requires active contact with policyholders, claimants, and experts to determine liability and settlements, while maintaining file quality and compliance.

Ideal candidates will have extensive claim and litigation experience, strong negotiation and customer service skills, and the ability to mentor junior staff. Travel up to 30% is possible.