Senior Concierge & Resident Experience Manager

Greystar Worldwide, LLC; Seattle (WA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Housing discount

Cell phone allowance

Monthly bonus

Benefits package

Job summary

Greystar's Residences at Rainier Square in Seattle is seeking an experienced Concierge Manager to lead concierge and security services and foster positive resident relations. The role collaborates with vendors and on-site staff to meet residential needs and maintain a welcoming, well-run community.

You will supervise the concierge team, manage vendor relationships, and support events and daily operations with a focus on service excellence and solutions for residents and guests.

Qualifications

• Excellent customer service and someone who can interact with a diverse group of people.
• Professional in dress & communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Supervises the property’s concierge team members by interviewing, hiring, orienting, and training, and manages their performance in accordance with Company policies, values, and business practices.
• Manage the security company and give direction of needs and follow up with any issues, make adjustments to schedules as needed and ensure coverage on holidays and property and garage are covered.
• Responsible for implementing, training and ongoing management and monitoring of the concierge program which will include changes for resident needs and issue resolution.

Skills

Customer service

Professionalism

Organization

Neighborhood knowledge

Computer skills

Job description

Greystar's Residences at Rainier Square in Seattle is seeking an experienced Concierge Manager to lead concierge and security services and foster positive resident relations. The role collaborates with vendors and on-site staff to meet residential needs and maintain a welcoming, well-run community.

You will supervise the concierge team, manage vendor relationships, and support events and daily operations with a focus on service excellence and solutions for residents and guests.