Seattle Resident Experience Manager – Multi-Site

GRE Management LLC; Seattle (WA); On-site; USD 55,000 - 85,000; Full time

Job summary

GRE Management LLC in Seattle seeks a Resident Experience Manager to foster a strong sense of community and manage the full resident lifecycle, from welcome to renewal, delivering exceptional service and clear communication.

You will coordinate with maintenance on make-ready, oversee move-ins/outs, monitor surveys and online reputation, and support leasing and marketing teams while upholding company policies and legal standards.

Qualifications

• Minimum three years of property management experience.
• CAM preferred; Real Estate license may be required by state regulations.
• Must maintain confidentiality and manage multiple tasks under pressure.
• Strong customer service and communication skills are essential.
• Knowledge of state landlord-tenant law is required.

Responsibilities

• Oversees move-in orientation with new residents and ensures documentation is received.
• Coordinates with maintenance to ensure make-ready work is completed prior to move-in.
• Manages make ready unit status and communicates dates to the Community Director.
• Monitors resident satisfaction, responds to NPS surveys, and addresses complaints.
• Supports leasing professionals with tours and marketing cycle activities.
• Leads on-site supervision in the Community Director's absence and assists with move-out inspections.

Skills

Landlord-tenant law

Team management

Communication

Confidentiality

Time management

Customer service

Education

High School diploma or equivalent

Experience with GRE Management systems

CAM preferred

Real Estate license (if required by state regulations)

Tools

Yardi

Microsoft Access

Internet Explorer

Microsoft Excel

Microsoft Outlook

Microsoft Word

Windows OS

Job description

GRE Management LLC in Seattle seeks a Resident Experience Manager to foster a strong sense of community and manage the full resident lifecycle, from welcome to renewal, delivering exceptional service and clear communication.

You will coordinate with maintenance on make-ready, oversee move-ins/outs, monitor surveys and online reputation, and support leasing and marketing teams while upholding company policies and legal standards.