Senior Concierge Team Lead - Guest Experience

Strattonamenities; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Strattonamenities is seeking an experienced Lead Concierge in Fort Worth, Texas to oversee front desk operations. This role involves leading a dedicated concierge team to ensure service excellence and operational consistency.

The ideal candidate will have over five years in hospitality and strong leadership skills, demonstrating passion for service excellence. Responsibilities include managing team schedules, addressing resident concerns, and developing service standards.

Qualifications

• Minimum of five years of hospitality or luxury customer service experience.
• Proven leadership and team management abilities.
• Highly organized, proactive, and self-motivated.

Responsibilities

• Act as the on-site leader and face of the property.
• Deliver and model exceptional, anticipatory service.
• Conduct regular meetings with the property manager.

Skills

Leadership

Customer service

Communication skills

Problem-solving

Interpersonal skills

Job description

Strattonamenities is seeking an experienced Lead Concierge in Fort Worth, Texas to oversee front desk operations. This role involves leading a dedicated concierge team to ensure service excellence and operational consistency.

The ideal candidate will have over five years in hospitality and strong leadership skills, demonstrating passion for service excellence. Responsibilities include managing team schedules, addressing resident concerns, and developing service standards.