Luxury Front Desk Concierge | Resident Services

Stratton Amenities; Plano (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Training & development

Job summary

Stratton Amenities is seeking a front desk concierge in Plano, TX. The role focuses on delivering polished, hospitality-driven service to residents and guests, with evenings, weekends, and holidays as needed.

The ideal candidate brings two years of hospitality or upscale residential experience and a professional, attentive demeanor. You will greet residents, manage deliveries, answer phones, and coordinate services to ensure an elevated living experience.

Qualifications

• Minimum of two years in hospitality or upscale residential service.
• Excellent verbal and written communication skills.
• Professional demeanor and polished appearance.

Responsibilities

• Greet residents and guests in a warm and professional manner.
• Serve as the primary point of contact at the front desk during assigned shifts.
• Answer phones, manage messages, and maintain professional telephone etiquette.
• Accurately log, track, and distribute resident packages and deliveries.
• Monitor lobby activity and security cameras as required.
• Conduct property walks to ensure safety, cleanliness, and presentation standards.
• Assist residents with amenity requests, local recommendations, and service coordination.
• Build positive working relationships with residents, vendors, and property staff.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Hospitality experience

Customer service

Upscale residential exp

Job description

Stratton Amenities is seeking a front desk concierge in Plano, TX. The role focuses on delivering polished, hospitality-driven service to residents and guests, with evenings, weekends, and holidays as needed.

The ideal candidate brings two years of hospitality or upscale residential experience and a professional, attentive demeanor. You will greet residents, manage deliveries, answer phones, and coordinate services to ensure an elevated living experience.