Senior Computer Support Technician III - IT Projects Lead

Science Technology Engineering And Mathematics; Bartow (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Florida Department of Transportation's Office of Information Technology seeks a Computer Support Technician III based in Bartow, FL. The role focuses on advanced troubleshooting and ensuring IT equipment reliability across the agency, mentoring other technicians, and overseeing IT projects.

Primary duties include installing and configuring PCs and peripherals, providing Tier III support, and contributing technical expertise to maintain efficient agency operations.

Qualifications

• Must have advanced knowledge of Microsoft products and operating systems in networked environments.
• 3+ years of experience installing, maintaining, and providing technical support for workstation hardware.
• Ability to perform advanced troubleshooting on multiple computer manufacturers.
• Experience mentoring, training, and supporting other technicians.
• Physical capability to lift 50 pounds and perform outdoor/weather-related tasks.
• Strong verbal and written communication skills.

Responsibilities

• Troubleshoot complex IT issues and ensure PC and peripheral functionality.
• Install and configure personal computers and peripherals.
• Provide Tier III technical support to other technicians.
• Oversee and contribute to IT projects.
• Mentor and train junior staff.

Skills

MS Windows networks

Workstation hardware

Troubleshooting hardware

Mentoring

Physical fitness

Communication skills

Job description

The Florida Department of Transportation's Office of Information Technology seeks a Computer Support Technician III based in Bartow, FL. The role focuses on advanced troubleshooting and ensuring IT equipment reliability across the agency, mentoring other technicians, and overseeing IT projects.

Primary duties include installing and configuring PCs and peripherals, providing Tier III support, and contributing technical expertise to maintain efficient agency operations.