Computer Support Technician III - 55007534

Science Technology Engineering And Mathematics; Bartow (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

The Florida Department of Transportation's Office of Information Technology seeks a Computer Support Technician III based in Bartow, FL. The role focuses on advanced troubleshooting and ensuring IT equipment reliability across the agency, mentoring other technicians, and overseeing IT projects.

Primary duties include installing and configuring PCs and peripherals, providing Tier III support, and contributing technical expertise to maintain efficient agency operations.

Qualifications

• Must have advanced knowledge of Microsoft products and operating systems in networked environments.
• 3+ years of experience installing, maintaining, and providing technical support for workstation hardware.
• Ability to perform advanced troubleshooting on multiple computer manufacturers.
• Experience mentoring, training, and supporting other technicians.
• Physical capability to lift 50 pounds and perform outdoor/weather-related tasks.
• Strong verbal and written communication skills.

Responsibilities

• Troubleshoot complex IT issues and ensure PC and peripheral functionality.
• Install and configure personal computers and peripherals.
• Provide Tier III technical support to other technicians.
• Oversee and contribute to IT projects.
• Mentor and train junior staff.

Skills

MS Windows networks

Workstation hardware

Troubleshooting hardware

Mentoring

Physical fitness

Communication skills

Job description

Computer Support Technician III with the Florida Department of Transportation's Office of Information Technology ensures IT equipment reliability and functionality. The role performs advanced troubleshooting, installs and configures personal computers and peripherals, provides Tier III support to other technicians, and oversees IT projects. Based in Bartow, FL, this position contributes to efficient agency operations through technical expertise and mentoring.

Key qualifications:

• Advanced knowledge of Microsoft products and operating systems in network environments
• 3+ years of work experience in installation, maintenance, and technical support of workstation hardware
• Ability to perform advanced troubleshooting on various computer manufacturers
• Skills in mentoring, training, and supporting other technicians
• Ability to lift 50 pounds and perform physical tasks in various weather conditions
• Effective verbal and written communication skills