Senior Complex Commercial Claims Supervisor - Remote

CSAA Insurance Group; Saint Paul (MN); Remote; USD 111,000 - 148,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-friendly / flexible workplace

Disability accommodations

Job summary

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Casualty Supervisor, Complex Claims. The role supervises complex auto and commercial injury claims across multiple states, with virtual management and settlement authority.

You will lead operations, guide adjusters, and ensure regulatory compliance in a remote setting. The position emphasizes litigation oversight, cross-state collaboration with partner clubs, and maintaining service standards.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Must hold an Adjuster license for all applicable states or obtain license within 90 days.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Bachelor’s degree or professional designation is a plus but not required.

Responsibilities

• Oversees investigation, evaluation, negotiation, and resolution of claims.
• Provides technical guidance to adjusters and ensures compliance with regulations.
• Directs daily operations across multiple shifts and manages remote teams.
• Oversees external counsel and litigation matters to control costs.
• Builds relationships with partner clubs and brokers to support claims decisions.

Skills

Supervisory experience

Casualty claims

Litigation handling

Adjuster license

Education

HS/GED or equivalent

Job description

Mobilitas, created by CSAA Insurance Group, is seeking a Commercial Casualty Supervisor, Complex Claims. The role supervises complex auto and commercial injury claims across multiple states, with virtual management and settlement authority.

You will lead operations, guide adjusters, and ensure regulatory compliance in a remote setting. The position emphasizes litigation oversight, cross-state collaboration with partner clubs, and maintaining service standards.