Remote Complex Claims Supervisor, Commercial Casualty

CSAA Insurance Group; Springfield (IL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Job summary

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee high‑complex auto and commercial injury claims across states. The role involves supervising a virtual team, directing workflows, and ensuring regulatory adherence in a remote, nationwide setting.

Responsibilities include guiding adjusters, managing litigated files, coaching staff, and coordinating with brokers and partners to sustain strong relationships.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Two or more years of litigation experience, preferably involving SIU.

Responsibilities

• Oversees investigation, evaluation, negotiation, and resolution of claims.
• Provides guidance to adjusters on coverage, liability, settlements, and complex issues.
• Directs daily operations, staffing, and coverage across shifts, up to seven days a week.

Skills

Leadership

Experience in claims supervision

Communication skills

Education

Bachelor’s degree in a related field

HS/GED or 3-year customer service in virtual env

SIU/Professional designation (AIC/CPCU/ICAR)

Job description

Mobilitas, created by CSAA Insurance Group, seeks a Commercial Casualty Supervisor, Complex Claims to oversee high‑complex auto and commercial injury claims across states. The role involves supervising a virtual team, directing workflows, and ensuring regulatory adherence in a remote, nationwide setting.

Responsibilities include guiding adjusters, managing litigated files, coaching staff, and coordinating with brokers and partners to sustain strong relationships.