Senior Complex Claims Strategy Director

CNA Insurance; Town of De Witt (NY); Hybrid; USD 87,000 - 107,000; Full time

Job summary

CNA Insurance is seeking an experienced professional to manage the most complex commercial claims with high loss exposure across a national scope. The role requires expert knowledge of policy language, coverage determinations, and advanced negotiation strategies.

You will work with senior leaders to drive timely resolutions while maintaining exceptional customer service. Ideal candidates bring a decade of relevant experience, an Insurance Adjuster License (within 90 days), and professional

Qualifications

• Bachelor's degree with 10+ years of relevant experience preferred.
• Must have or obtain Insurance Adjuster License within 90 days of hire.
• Advanced negotiation experience is highly encouraged.
• Professional designations (e.g., CPCU) are encouraged.

Responsibilities

• Manage the most complex commercial claims with high exposure, including coverage determinations, investigations and resolution.
• Drive high-quality customer service and timely claims processing.
• Verify coverage and manage reserves consistent with policy language.

Skills

Commercial claims expertise

Advanced negotiation

Executive communication

Analytical mindset

Time management

Independent work

Education

Bachelor's degree

Master's preferred

Insurance Adjuster License

Professional designations encouraged

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking an experienced professional to manage the most complex commercial claims with high loss exposure across a national scope. The role requires expert knowledge of policy language, coverage determinations, and advanced negotiation strategies.

You will work with senior leaders to drive timely resolutions while maintaining exceptional customer service. Ideal candidates bring a decade of relevant experience, an Insurance Adjuster License (within 90 days), and professional