Senior Complex Claims Director, Auto & General Liability

AIG; Atlanta (GA); On-site; USD 170,000 - 230,000; Full time

Job summary

AIG in Atlanta seeks a Complex Claims Director for Auto and General Liability to lead high‑exposure claims with strong technical expertise and strategic vision.

You will independently manage complex caseloads, drive coverage analysis, reserve management, and litigation strategy, coordinating with insureds, brokers, underwriters, defense counsel, and senior leaders to achieve timely, cost‑effective outcomes.

Qualifications

• 7+ years of Auto Liability and General Liability claims handling experience.
• Extensive experience managing Commercial Auto, Property Damage, and Bodily Injury claims.
• Proven litigation management experience with complex Auto and General Liability exposures.
• Experience attending and directing mediations, settlement conferences, and other dispute resolution proceedings.
• All Adjuster Licenses must be obtained within 6mos of employment.
• Strong coverage analysis and policy interpretation skills.
• Advanced litigation management and negotiation capabilities.
• Excellent verbal and written communication skills.
• Demonstrated ability to evaluate complex liability and damages issues.
• Strong organizational, analytical, and decision‑making abilities.

Responsibilities

• Conduct thorough investigations to determine coverage, liability, causation, and damages.
• Analyze policy coverage and prepare clear, accurate, and timely coverage correspondence.
• Re‑evaluate coverage positions as new information becomes available.
• Establish and maintain accurate reserves throughout the life of the claim based on ongoing exposure assessments.
• Develop and execute investigative strategies that identify critical issues and opportunities for risk transfer, contribution, or recovery.
• Independently manage a caseload of complex Auto Liability and General Liability claims from inception through resolution.
• Negotiate settlements within delegated authority while documenting claim evaluations, strategy, and rationale.
• Utilize mediation, arbitration, and other alternative dispute resolution methods when appropriate.
• Maintain an organized diary system to proactively manage claim inventory and ensure timely file activity.
• Direct and manage litigation strategy in partnership with defense and coverage counsel.
• Attend mediations, settlement conferences, and other litigation‑related proceedings as necessary.
• Establish clear expectations with counsel regarding case strategy, budgets, reporting requirements, and expense management.
• Monitor legal expenses and litigation plans to ensure efficient and cost‑effective claim resolution.
• Participate in pre‑suit, post‑suit, pre‑trial, and post‑trial claim activities.
• Maintain proactive, professional communication with insureds, brokers, underwriters, claimants, and defense counsel.
• Provide timely claim updates, reserve recommendations, and strategic assessments to key stakeholders.
• Guide insureds and brokers through the claims process while managing expectations and providing exceptional customer service.
• Participate in claim reviews, roundtables, and strategy discussions with management and business partners.

Skills

Coverage analysis

Liability assessment

Reserve management

Litigation strategy

Claim resolution

Negotiation

Communication

Organizational skills

Job description

AIG in Atlanta seeks a Complex Claims Director for Auto and General Liability to lead high‑exposure claims with strong technical expertise and strategic vision.

You will independently manage complex caseloads, drive coverage analysis, reserve management, and litigation strategy, coordinating with insureds, brokers, underwriters, defense counsel, and senior leaders to achieve timely, cost‑effective outcomes.