Warranty Claims Operations Lead

Service Net Warranty, LLC; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Total Rewards Program

In-office collaboration culture

Job summary

American International Group, Inc. (AIG) seeks a Claims Operations Lead to manage complex warranty and property/casualty claims for major clients. You will coordinate with insureds, service partners, and internal teams to ensure timely, fair resolutions.

The role emphasizes leadership, mentorship, and hands-on claims adjudication, with a focus on quality, compliance, and continuous process improvement in a collaborative, in-office environment in Atlanta.

Qualifications

• Minimum home state Adjuster’s license; willingness to obtain others within 120 days.
• 2+ years of P&C adjusting experience.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
• Interface with the insured and other stakeholders concerning claims related matters.
• Adjudicate and settle claims according to fair claims practices.
• Audit claims files and authority use of other agents to ensure claims best practices are followed.
• Maintain knowledge of industry and asset coverage types.

Skills

Verbal and written communication

Analytical skills

P&C adjusting experience

Team leadership

Customer service

Education

High School Diploma or equivalent

Adjuster license (state)

Tools

Excel

Word

Outlook

Job description

American International Group, Inc. (AIG) seeks a Claims Operations Lead to manage complex warranty and property/casualty claims for major clients. You will coordinate with insureds, service partners, and internal teams to ensure timely, fair resolutions.

The role emphasizes leadership, mentorship, and hands-on claims adjudication, with a focus on quality, compliance, and continuous process improvement in a collaborative, in-office environment in Atlanta.