Senior Community & Reputation Manager - Remote

Kickstarter PBC; Oregon; Hybrid; USD 104.000 - 127.000; Vollzeit

Zusammenfassung

Kickstarter PBC is seeking an experienced Community Manager to own our public presence across social channels, Reddit, Discord, and the broader web. You will listen, respond, and partner with cross-functional teams to translate community feedback into action.

In this fully remote role serving the United States, you’ll develop reputation management playbooks, guide tone and engagement, monitor sentiment, and build programs that turn feedback into measurable improvements for creators and backers.

Qualifikationen

• 4+ years in community management or a related role.
• Fluency in Reddit and Discord, with deep community knowledge.
• Hands-on experience across major social platforms.
• Experience monitoring sentiment on review sites and forums.
• Strong judgment under pressure and ambiguity.
• Excellent writing with adaptable tone.
• Experience with social listening tools and dashboards.
• Ability to build processes and align cross-functional partners.
• Familiarity with crowdfunding or creator communities.

Aufgaben

• Monitor brand mentions, sentiment, and emerging narratives in real time.
• Design escalation frameworks and run post-incident reviews.
• Build response playbooks for common scenarios and communicate outcomes.
• Own community feedback programs and translate insights for product and design.
• Operate Kickstarter-owned community spaces with moderation guidelines.

Kenntnisse

Community management

Social media

Reputation management

Crisis communication

Excellent writing

Ausbildung

Bachelor's degree in Marketing/Communications

Tools

Sprout Social

Brandwatch

Sprinklr

Meltwater

Mention

Jobbeschreibung

Kickstarter PBC is seeking an experienced Community Manager to own our public presence across social channels, Reddit, Discord, and the broader web. You will listen, respond, and partner with cross-functional teams to translate community feedback into action.

In this fully remote role serving the United States, you’ll develop reputation management playbooks, guide tone and engagement, monitor sentiment, and build programs that turn feedback into measurable improvements for creators and backers.